Returns/Exchanges are only available for products purchased directly from www.vitalismoartificialplants.com.

Currently, only returns are accepted for orders shipped to the 48 contiguous states of the United States (international returns are not supported at this time).

Products must be returned within 60 days of receipt and must be in a new, unused, resaleable state with original packaging intact, and no stains or signs of assembly. Only new products in their original condition are accepted for return.

Clearance sale items

Customized items (such as artificial plants of personalized size/color)

Large decorative trees that cannot be restored after being assembled or disassembled (such as artificial trees over 6 feet)

Seasonal items (such as Christmas trees, Halloween decorations) must be returned before December 25th, and no return or exchange is allowed after the deadline

Explain your return or exchange situation (e.g., damaged, missing, or wrong item received). Our customer service team will guide you through the process.

• Use the original packaging or a sturdy box to ensure the product is secure during transit.
• Wrap artificial plant branches and leaves in bubble wrap to avoid crushing and deformation.
• Attach the provided label to the outside of the package and deliver it to the designated courier location (UPS/FedEx).

• Refunds will be processed to the original payment method within 3-5 business days after the returned item is received and inspected at our warehouse.
• For exchanges, replacements will be shipped promptly. If the item is out of stock, a refund will be issued instead.

Submit photo/video evidence to support@vitalismo.shop within 48 hours of receiving the product. We will arrange for a return or direct replacement as applicable.

Provide a clear image of the entire product and specify the missing parts. Customer service will verify and send the missing components free of charge or issue a refund if the parts are unavailable.

The product must be returned with all original packaging and accessories to the courier service location.

• Use a soft brush (e.g., a makeup brush) or a hair dryer on the cool setting (from a distance of at least 30 cm) to remove dust from branches and leaves.
• Avoid using a wet cloth to prevent color bleeding or glue damage.

• Mix warm water with a small amount of mild neutral detergent (ratio 10:1). Lightly pat the plant’s surface with a microfiber cloth dipped in the solution.
• Allow the plant to air dry thoroughly in a ventilated area. Do not expose to direct sunlight.

1. Refunds will be issued to the original form of payment.
2. Only exchanges for the same item are accepted.
3. When using the self-service returns platform, each item must be returned separately. For example, returning four items requires submitting two separate return requests.
4. Customers are responsible for packaging returned items appropriately to prevent damage.
5. We strongly recommend keeping the original packaging for potential returns.
6. Returned items must be delivered to the courier service location specified on the return label.
7. If you change your mind before delivery, please accept the delivery to avoid complications. Returns are only accepted after the product has been received.