Returns/Exchanges are only available for products purchased directly from www.vitalismoartificialplants.com.

Currently, only returns are accepted for orders shipped to the 48 contiguous states of the United States (international returns are not supported at this time).

Products must be returned within 30 days of receipt and must be in a new, unused, resaleable state with original packaging intact, and no stains or signs of assembly. Only new products in their original condition are accepted for return.

Clearance sale items

Customized items (such as artificial plants of personalized size/color)

Large decorative trees that cannot be restored after being assembled or disassembled (such as artificial trees over 6 feet)

Seasonal items (such as Christmas trees, Halloween decorations) must be returned before December 25th, and no return or exchange is allowed after the deadline

Standard Inventory Items: For items in sufficient stock, we guarantee shipment from our US warehouse within three (3) business days of order placement.

Pre-Order Items: Pre-ordered items will ship from our US warehouse within the timeframe specified on the product page at the time of your order.

Important Note: Shipment timelines for all orders may be adjusted due to circumstances beyond our reasonable control, including but not limited to natural phenomena such as typhoons, earthquakes, heavy rains, or blizzards.

For non-pre-sale products, if there is a delay in shipping, you can contact customer service for compensation:

(1) For products measuring 3ft or less, if not shipped within 7 days, you will receive $3 in compensation.

(2) For products measuring 7ft or less, if not shipped within 7 days, you will receive $5 in compensation.

(3) For products measuring more than 7ft, if not shipped within 7 days, you will receive $8 in compensation.

If you need to file a claim, please checking the mailbox you used to place the order and look for a policy email from Seel. This email contains your policy ID and the covered items. Click on the "Report an issue" button in the email to access your claims center, then follow the instructions based on the specific issue you encountered.

If you are unable to open the link in the email, you can also visit https://resolve.seel.com, enter your email and order number or policy ID, and follow the instructions based on your specific issue.

If you have any questions, please feel free to contact mailto:support@seel.com.

Explain your return or exchange situation (e.g., damaged, missing, or wrong item received). Our customer service team will guide you through the process.

• Use the original packaging or a sturdy box to ensure the product is secure during transit.
• Wrap artificial plant branches and leaves in bubble wrap to avoid crushing and deformation.
• Attach the provided label to the outside of the package and deliver it to the designated courier location (UPS/FedEx).

1. Currently, returns are only accepted for orders shipped to the 48 states within the U.S. (International returns are not currently supported).

2. Items must be returned within 30 days of receipt and must be in new, unused, and resaleable condition (original packaging intact, without stains or signs of assembly).

3. We will cover most of the return shipping costs. For items under 6 ft, the buyer is not responsible for return shipping costs. For items over 6 ft, the buyer will bear 20% of the return shipping cost, and the seller will bear 80%.

4.When the number of returned items exceeds 3, the customer will bear 50% of the return shipping cost.

5.Repackaging and restocking fees:
A $5 handling fee will be charged for each returned item (size 5 or smaller).

Submit photo/video evidence to vitalismo.store@gmail.com
within 48 hours of receiving the product. We will arrange for a return or direct replacement as applicable.

Provide a clear image of the entire product and specify the missing parts. Customer service will verify and send the missing components free of charge or issue a refund if the parts are unavailable.

The product must be returned with all original packaging and accessories to the courier service location.

• Use a soft brush (e.g., a makeup brush) or a hair dryer on the cool setting (from a distance of at least 30 cm) to remove dust from branches and leaves.
• Avoid using a wet cloth to prevent color bleeding or glue damage.

• Mix warm water with a small amount of mild neutral detergent (ratio 10:1). Lightly pat the plant’s surface with a microfiber cloth dipped in the solution.
• Allow the plant to air dry thoroughly in a ventilated area. Do not expose to direct sunlight.

1. Refunds will be issued to the original form of payment.
2. Only exchanges for the same item are accepted.
3. When using the self-service returns platform, each item must be returned separately. For example, returning four items requires submitting two separate return requests.
4. Customers are responsible for packaging returned items appropriately to prevent damage.
5. We strongly recommend keeping the original packaging for potential returns.
6. Returned items must be delivered to the courier service location specified on the return label.
7. If you change your mind before delivery, please accept the delivery to avoid complications. Returns are only accepted after the product has been received.